Return Policy

Return Policy

30-Day Return Window

At Comfort Shopping, we stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy, giving you peace of mind when shopping with us.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.
  • It should be unworn or unused.
  • It must have all original tags and labels.
  • The item should be returned in its original packaging.
  • You will need to provide a valid receipt or proof of purchase.

Initiating a Return

To start a return, please contact our customer service team at customer.service@comfortshopping.us. Our dedicated team will assist you through the return process.

Important: Please do not send items back to us without first requesting a return, as unauthorized returns will not be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will promptly evaluate the issue and take the necessary steps to make it right.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods such as food, flowers, or plants
  • Custom products, including special orders or personalized items
  • Personal care goods, such as beauty products
  • Hazardous materials, flammable liquids, or gases

Please reach out to us if you have any questions or concerns about the eligibility of your specific item for return. Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

If you wish to exchange an item, the quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

After we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

At Comfort Shopping, your satisfaction is our top priority, and we are committed to providing a hassle-free return experience.