Privacy Policy

Privacy Policy

Last Updated: September 7, 2023

Introduction

Welcome to ComfortSpopping. In this Privacy Policy, we outline how the Site collects, uses, and discloses your Personal Information when you visit or make a purchase from our platform.

Collecting Personal Information

When you engage with the Site, we collect specific information about your device, your interaction with the Site, and information required for processing your purchases. Additionally, we may gather supplementary information when you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information." Below, you will find a list detailing the Personal Information we collect and the reasons for doing so:

Device Information

• Personal Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Site.
• Purpose of Collection: Accurate loading of the Site, analytical analysis of Site usage to enhance our platform.
• Source of Collection: Automatic collection when accessing our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor, Shopify.

Order Information

• Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of Collection: Provision of products or services, fulfillment of our contractual obligations, payment processing, shipment arrangement, issuance of invoices or order confirmations, communication with you, order risk assessment for potential fraud prevention, and, if in line with your preferences, provision of information or advertising regarding our products or services.
• Source of Collection: Information collected directly from you.
• Disclosure for a business purpose: Shared with our processor, Shopify.

Customer Support Information

• Personal Information Collected: Information needed to provide customer support.
• Purpose of Collection: Provision of customer support.
• Source of Collection: Information collected directly from you.

Minors

We do not intentionally collect Personal Information from children. If you are a parent or guardian who believes your child has provided us with Personal Information, please contact us at the address provided below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers who assist us in offering our services and fulfilling our contracts with you, as explained above. For instance:

• We utilize Shopify to power our online store. You can find more information regarding how Shopify handles your Personal Information here.
• We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests for information (e.g., subpoenas or search warrants), or protect our rights.

Behavioral Advertising

As described earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to gain insight into how our customers utilize the Site. You can find more information about how Google uses your Personal Information here. You may also opt out of Google Analytics here.
• We share information regarding your Site usage, purchases, and interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in certain cases, through the use of cookies or similar technologies, subject to your consent, based on your location.

For a deeper understanding of how targeted advertising functions, visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising via:

• Facebook: Settings
• Google: Settings
• Bing: Settings

Additionally, some of these services offer opt-out options through the Digital Advertising Alliance’s opt-out portal here.

Using Personal Information

We use your Personal Information to provide our services to you, which include offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.

Lawful Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are an EEA resident, we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Performance of a task carried out in the public interest;
• Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless you request its erasure. For more information on your right to erasure, please see the 'Your Rights' section below.

Automatic Decision-Making

If you reside in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) if such decision-making has a legal impact on you or significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant impact using customer data. Our processor, Shopify, employs limited automated decision-making for fraud prevention that does not significantly impact you.

Services involving elements of automated decision-making include:

• Temporary denylist of IP addresses linked to repeated failed transactions, which persists for a limited number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses, which persists for a limited number of days.

Your Rights

If you are an EEA resident, you have the right to:

• Access the Personal Information we hold about you.
• Port your Personal Information to a new service.
• Request that your Personal Information be corrected, updated, or erased.

If you wish to exercise these rights, please contact us via the contact information provided below.

Your Personal Information will be initially processed in Ireland and subsequently transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper: Shopify GDPR Whitepaper.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We employ various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences, such as login and region selection. They also provide insights into website usage, such as whether you are a first-time or frequent visitor.

We use cookies to optimize your experience on our Site and provide our services. The following cookies are utilized:

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with storefront navigation.
cart	Used in connection with the shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

 

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages.
_orig_referrer	Track landing pages.
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing and referrals.
_shopify_sa_t	Shopify analytics relating to marketing and referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

The duration a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies persist until you cease browsing, while persistent cookies expire or are deleted. Most of the cookies we use are persistent and will expire within 30 minutes to two years from the date of download to your device.

You can manage and control cookies in various ways. Please be aware that disabling or blocking cookies may negatively impact your user experience, and some parts of our website may become inaccessible.

Most browsers accept cookies by default, but you can choose whether to accept cookies through your browser controls, typically located in the "Tools" or "Preferences" menu. For information on how to modify your browser settings, block, manage, or filter cookies, refer to your browser's help file or external resources like All About Cookies.

Please note that blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions provided in the "Behavioral Advertising" section above.

Do Not Track

Please be aware that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not modify our data collection and usage practices when we detect such a signal from your browser.

Changes

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version of this policy will always be available on comfortshopping.us.

If you are dissatisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority.

For inquiries or to exercise your rights under this Privacy Policy, please contact us at:

Comfort Shopping

customer.service@comfortshopping.us